COVID-19 Cleaning Policies & Practices

Thank you for choosing the Hawthorn Suites of Naples, Florida for your home away from home. We understand that you may have some concerns regarding travel during this time. To put your mind at ease we have implemented the following policies to prevent the spread of COVID-19 and to ensure that all our valued guests and staff feel safe and protected.

In order to ensure our hotel is clean and sanitized we have implemented the following policies:

We are following all CDC, State and Collier County Government safety polices.

All cleaning chemicals used for disinfecting are EPA approved for use against COVID-19.

Your room has been left vacant prior to your arrival per CDC guidelines.

The breakfast buffet has been replaced with grab and go breakfast items.

We have increased our routine cleaning and sanitation of public areas. It is now being done every 2 hours during the day and every 4 hours at night.

We have restricted access to the gym to 1 guest per session. Exception: Family members and groups staying together can use the gym together.

We have restricted the elevators to 2 guests. Exception: Family members and groups staying together can use the elevator together.

All employees are required to wear a mask and to have their temperatures taken before the start of each shift.

We have reduced the seating throughout the hotel to ensure 6ft of social distancing. Families or groups traveling together may be seated together as long as they do not exceed 9 people.

Only registered guests are allowed to stay or enter the hotel. All visitors and other guests are required to register at the front desk.

We have removed some items from your suite. Please dial zero and a Guest Service Agent will assist you with a request for the following items: (Pillow, Hanger, Note Pad, Pen, Bible, Lotion, Conditioner, Makeup Removing Wipes, Roll of Toilet Paper, Measuring Cup, Cooking Pots, Glass Bowl, Bottle Opener, Kitchen Knife)

Please assist us during this time by:
-  Contacting the front desk to schedule a convenient time for your room service as we do not allow our housekeeping staff to enter rooms while guests are present.
-  Placing your linen e.g. towels, sheets etc. in a plastic bag outside your door for housekeeping to easily grab if they need to be replaced.
-  Contacting the front desk via telephone if assistance is needed prior to coming to the front desk.

Thank you for your cooperation. Together we can help stop the spread of this virus!