COVID-19 Cleaning Policies & Practices

Thank you for choosing the Hawthorn Suites of Naples, Florida for your home away from home. We understand that you may have some concerns regarding travel during this time. To put your mind at ease we have implemented the following policies to prevent the spread of COVID-19 and to ensure that all our valued guests and staff feel safe and protected.

In order to ensure our hotel is clean and sanitized we have implemented the following policies:

We are following all CDC, State and Collier County Government safety polices.

All employees are required to wear a mask and to have their temperatures taken before the start of each shift.

Guests are required to wear a mask when using public spaces including the lobby, elevator, hallways, and dining room.

All cleaning chemicals used for disinfecting are EPA approved for use against COVID-19.

Your room has been left vacant prior to your arrival per CDC guidelines.

We have increased our routine cleaning and sanitation of public areas. It is now being done every 2 hours during the day and every 4 hours at night.

We have moved and or unplugged equipment to allow for social distancing.

We have removed some items from your suite. Please dial zero and a Guest Service Agent will assist you with a request for the following items: (Coffee, Sugar, Cream, Extra Pillows, Note Pad, Pen, Bible, Lotion, Conditioner, Makeup Removing Wipes, Hair Dryer, Measuring Cup, Bottle Opener, Kitchen Knife)

Please assist us during this time by:
-  We will not be entering your room during your stay unless you are staying more than five days. If you require housekeeping or maintenance assistance, please contact the front desk to schedule a convenient time as we do not allow our staff to enter rooms while guests are present.
-  Placing your linen e.g. towels, sheets etc. outside your door for housekeeping to easily grab if they need to be replaced.
-  Contacting the front desk via telephone if assistance is needed prior to coming to the front desk.

We have restricted the elevators to 2 guests. Exception: Family members and groups staying together can use the elevator together.

We have reduced the seating throughout the hotel to ensure 6ft of social distancing. Families or groups traveling together may be seated together as long as they do not exceed 9 people.

Only registered guests are allowed to stay or enter the hotel. All visitors and other guests are required to register at the front desk.

Together we can help stop the spread of this virus!